Effective Date: 01/03/2025
We request that our visitors kindly understand the company’s privacy policy before browsing our website. Alleppey Boat Company (‘we, “us”, “our”) prioritizes your privacy. We collect, use, disclose, and protect your data in compliance with Indian laws, including the Information Technology Act, 2000, and its amendments.
Individuals to whom our Privacy Policy Applies
The Privacy Policy at Alleppey Boat Company, the best houseboat agency in Kerala, applies to you if you come under any of the following categories:
- You browse the website (Website user)
- You book for our service (Customers)
- You enquire about our services (Enquirer)
Information We Collect
2.1. Personal Information
Contact Details: Name, email address, phone number, and physical address.
Booking Details: Data collected for houseboat booking, including choices and special requests.
Payment Information: Payment details including credit/debit card details, UPI numbers, and other payment information are processed securely through third-party providers, and we do not store them.
2.2 Sensitive Personal Data
Indian law considers personal information including passwords, financial information(e.g., bank account, credit/debit card details), health information, etc., as sensitive personal data. We collect such data only when the services we provide require it.
2.3 Automatically Collected Information
Log Data: IP address, browser type, operating system, and other technical details when you visit our website.
Cookies: Cookies are small files that store data, such as user preferences and web pages accessed. We optimize the user experience by tailoring our web content based on your browser type and other factors.
3. Information Usage
To Process Bookings: To confirm and manage your houseboat bookings, process payments, and keep you updated about your reservations.
Customer Support: To address your inquiries, requests, and feedback.
Personalization: To personalize your website experience and provide relevant and informative content and offers.
Legal Compliance: To fulfill our legal obligations, address disputes, and uphold our agreements.
Security from Fraudulent Activities: To safeguard our website and data from unauthorized access and fraudulent activities.
4. Safeguarding Privacy
We do not sell, trade, or transfer your confidential data to third parties, otherwise as stated below:
Third-Party Service Providers: We may share your data with service providers for payment processing, email communications, and website analytics. These third parties are obliged to maintain confidentiality of your data.
Legal Requirements: We may disclose your information if mandated by law or legal processes.
Business Transfers: Information transfer may occur during mergers, acquisitions, or asset sales.
5. Your Rights
Indian law permits website users with the following rights regarding their personal data:
Access: Right to access the personal data we keep about you.
Correction: Demand corrections to any inaccurate or false information.
Deletion: You can request the deletion of your personal information, addressing legal obligations.
Consent Withdrawal: You can withdraw consent for using your personal information.
6. Children’s Privacy
Alleppey Boat Company prioritizes the privacy and security of children. We do not intentionally acquire any information from minors. However, if a guardian discovers that their child has provided us with personal information without consent, please contact us, and we will take the necessary steps at the earliest.
7. Third-Party Links
Our website may contain links to third-party websites to assist you. These sites may have different privacy policies. Alleppey Boat Company is not responsible for the privacy practices or content of these websites. We suggest you review the privacy policies of any third-party sites you visit through our external links.
8. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000, we assign a grievance officer to address your complaints and concerns about personal data collection.
- Grievance Officer: Athul K S
- Email:
- Phone:
- Address:
- 9. Changes to This Privacy Policy
Our Privacy Policy is subject to amendments to reflect the changes in our practices or legal liabilities. Every update will be mentioned in this page, and the effective date will be edited accordingly. We suggest periodical review of this page.
10. Contact Us
Feel free to contact us anytime if you have any queries regarding our Privacy policy.
- Email: info@alleppeyboatcompany.com
- Phone: +91 9567972305
- Address:
Near St.Thomas Church,
Pallathuruthy, Alappuzha