Booking & Payment Policy
Last updated on: Date
- Consent:
You agree to the terms and conditions by using the website (website link).
- General Information
2.1 Introduction
These Terms and Conditions outline the principles that dictate the terms to be followed while browsing our website or utilizing our services. By using our website or services, you accept and agree to comply with these terms.
2.2 Changes to Terms
We have the right to update or modify these Terms and Conditions anytime without prior notice. Your continued use of our website or services after amendments in our terms and conditions signifies your acceptance of the updated terms.
- Booking and Payments
3.1 Booking Process
The following information and criteria is required to confirm a booking for our services.
- Guest Information: Full name, contact details, and valid identification.
- Booking Dates: Preferred check-in and check-out dates.
- Payment: A 30% deposit of the total service amount is required.
3.2 Booking Confirmation
Once we receive the deposit, we send you a confirmation message via Email or WhatsApp. You need to verify the message and notify us if any details are incorrect.
3.3 Payment Terms
- Deposit: We mandate a minimum of 30% deposit at the time of booking.
- Final Payment: The remaining balance is due 14 days before the scheduled service date. Any failure for prompt payment may result in the cancellation of your booking.
3.4 Accepted Payment Methods
Payments through UPI, Wise orbank transfer are acceptable. Every payment should be made in indian rupees (INR).
- Cancellations and Reschedulings
The terms and conditions prevailing during a cancellation or rescheduling are provided on our Refund Policy page.
Houseboat Usage
5.1 Guest Conduct
We provide every essential facility to our guests with an expectation to value our assets, follow our houseboat regulations, and have responsible behavior. Our guests are liable to pay for any damages caused. We strictly prohibit the use of illegal substances or drugs.
5.2 Safety and Liability
Safety Equipment: We provide you with life jackets and other safety gear. We request that you familiarize yourself with safety procedures upon boarding.
Liability: We are not liable for any injuries, losses, or damages that occur during your houseboat stay. Guests must prioritize their safety.
5.3 Environmental Responsibility
Alappuzha has its own local regulations and environmental guidelines, which should be followed by the residents and tourists.This includes minimizing disturbances to wildlife and keeping noise levels at a reasonable level.
- Intellectual Property
6.1 Content and Trademark Ownership
Every content on our website, including trademark, text, images, blogs, and logos, is the property of www.lakeparkcruise.com and is protected by copyright laws. We strictly prohibit any unauthorized law.
- Third-Party Links
Our website may contain links to third-party websites to assist you. These sites may have different terms and conditions. Alleppey Boat Company is not responsible for the privacy practices or content of these websites. We suggest you review the terms and conditions of any third-party sites you visit through our external links.
- Limitation of Liability
To the maximum extent permitted by law, www.lakeparkcruise.com shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or services.
- Governing Law
The terms and conditions mentioned in this page adhere to the specifications governed by the laws of India, specifically the state of Kerala. Any disputes will be subject to the exclusive jurisdiction of the courts in Alleppey, Kerala.
- Force Majeure
We are not responsible for failing to meet our obligations due to circumstances beyond our control, including but not limited to natural calamities, strikes, or government restrictions.
- Contact Information
- Email: info@alleppeyboatcompany.com
- Phone: +91 9567972305
- Address:
Near St.Thomas Church,
Pallathuruthy, Alappuzha
Refund Policy
Last Updated on:
Alleppey Boat Company is committed to providing great hospitality and unmatchable experience to our guests. We respect your convenience and comprehend the fact that plans might change due to unchangeable circumstances. Considering this, we’ve outlined our Refund Policy.
- Cancellation Policy
1.1 Guest-Initiated Cancellations
Cancellation before more than 15 days from the Check-in date: A full refund of the booking amount will be issued, minus a ₹1500 processing/service fee.
Cancellation 7 to 14 days before check-in date: A 50% refund of the total booking amount will be issued.
Cancellation with less than 7 days for check-in: No refund will be provided.
1.2 No-Show Policy
If a guest fails to show up on the scheduled check-in date without prior notice, no refund will be issued.
- Refund Policy
2.1 Refund Processing
Refunds will be processed within 7-10 business days after the cancellation request and issued to the original payment method. If payment was made via credit/debit card, additional time may be needed for the refund to appear due to bank processing times.
2.2 Partial Refunds
If a guest shortens their trip duration after starting the houseboat journey, no refund will be given for the unused service session.
- Booking Modifications
3.1 Rescheduling
Guests can reschedule their houseboat stay date free of additional service costs at least 14 days before the scheduled check-in date, based on availability. However, rescheduling within 14 days of the booked date may incur a ₹1500 service fee. Rates of new scheduled dates may vary depending on the demand traffic.
3.2 Itinerary Changes
Any modifications to the itinerary requested by the guest are considered a customization. It may result in additional charges, depending on the nature of the changes and availability.
- Cancellation by The Service Provider
4.1 Cancellation Due to Weather or Unforeseen Events
We might be forced to cancel our services due to unforeseen circumstances such as severe weather, government restrictions, or others.
4.2 Cancellation for Operational Reasons
If an emergency operational issue (e.g., mechanical problems with the houseboat) occurs, we need to cancel our service for the day.
In both these cases, we will offer one of the following options:
- A full refund of the booking amount, or
- The opportunity to reschedule the trip at no additional cost.
- Contact Information
For any questions, cancellations, or refund requests, please feel free tgo contact us:
Email:
Phone:
Address: